About Vanessa Horne

Vanessa Horne Beauty Salon – health & beauty charter for customer care.

Every client has the right to expect the following:

• Quality advice and the best treatments available
• Total attention to you as a unique individual
• Scrupulous attention to health and safety
• Courtesy

To ensure this, Vanessa Horne Health and Beauty provides:

• Up-to-date training opportunities for all therapists
• Attractive relaxing surroundings
• The best quality of products and treatments
• Personnel who are truly professional

Recently there has been an increase in the number of appointments that have been missed or cancelled just prior to the appointment.

We are a very busy salon and have a client treatment waiting list but unfortunately, due to the short notice or lack of notice given, this has meant that we have been unable to fill these slots.  Consequently, we feel that we have no choice but to introduce a new cancellation policy.

Appointments that are cancelled or changed with less than 48 hours notice will be charged at 50% of the treatment price. Missed appointments will incur a 100% charge, which is payable on the next visit. In addition, you may be asked to pay for future appointments in advance.