About Vanessa Horne

Vanessa Horne health & beauty charter for customer care.

Every client has the right to expect the following:

  • Quality advice and the best treatments available
  • Total attention to you as a unique individual
  • Scrupulous attention to health and safety
  • Courtesy

To ensure this, Vanessa Horne Health and Beauty provides:

  • Up-to-date training opportunities for all therapists
  • Attractive relaxing surroundings
  • The best quality of products and treatments
  • Personnel who are truly professional

Recently there has been an increase in the number of appointments that have been missed or cancelled just prior to the appointment.

We are a very busy salon and have a client treatment waiting list but unfortunately due to the short notice or lack of notice given , this has meant that we have been unable to fill these slots . Consequently we feel that we have no choice but to introduce a new cancellation policy .

Appointments that are cancelled or changed with less than 48 hours  notice will be charged at 50% of the treatment price. Missed appointments will incur a 100% charge ,which is payable on the next visit. In addition you may be asked to pay for future appointments in advance.

 

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